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Refund Policy

 

Last Updated: 9/12/2025

Thank you for choosing SoLuxe Aesthetics & Wellness for your medical aesthetics needs. We are committed to providing you with the highest quality of care and service. Please review our refund policy carefully.

 

1. Services Rendered

 

  • All sales are final for services that have been rendered. We do not offer refunds for any treatments or procedures that have been completed. This includes, but is not limited to, treatments such as Botox, dermal fillers, laser treatments, chemical peels, and microneedling.

  • The results of medical aesthetics treatments can vary significantly from person to person. While we strive to achieve the best possible outcomes for all our clients, we cannot guarantee specific results.

  • You acknowledge that you have been fully informed about the potential outcomes, risks, and benefits of your treatment before the procedure is performed.

 

2. Pre-Paid Services & Packages

 

  • Pre-paid packages and services are non-refundable. If you decide not to proceed with a pre-paid service or package, the amount paid cannot be refunded.

  • However, the value of the pre-paid service or package may be used as a credit toward other services offered by [Your Business Name]. This credit must be used within [Number] months from the date of purchase.

 

3. Products

 

  • All sales of skincare products and other retail items are final.

  • We do not accept returns or offer refunds on products due to the nature of the items and to ensure their integrity.

 

4. Deposits

 

  • Any deposits paid to secure an appointment or to book a service are non-refundable.

  • Deposits will be applied to the total cost of the service upon completion.

  • If you fail to show up for your appointment or cancel without sufficient notice (as outlined in our Terms & Conditions), your deposit will be forfeited.

 

5. Exceptional Circumstances

 

  • In the rare event of a documented medical contraindication or other unforeseen circumstance that prevents a client from safely receiving a pre-paid service, we may, at our sole discretion, review the situation. Any decision to offer a credit or alternative will be made on a case-by-case basis.

 

6. Contact Us

 

If you have any questions or concerns about our refund policy, please do not hesitate to contact us before purchasing a service or product.

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